I have a restauranteur friend, Lynn.  Although we come from different industries and perspectives, we both believe a restaurant needs to have a “strong door”: the good feeling you get when you walk through the door and immediately feel welcomed. Within the first moments of your arrival, the strong door hostess greets you, positively manages your experience if there’s a wait, and makes you feel seen and acknowledged. A strong door creates the impression that you are in a place you want to be.

We’ve all been to restaurants that don’t have a strong door:  No one acknowledges your arrival, the “weak door” hostess is in no hurry to ask for your name, and you can feel the indifference as she shows you to your table. Unfortunately, it isn’t just at restaurants where a weak door metaphor works; some district offices, schools and professional learning events have weak doors, as well.