Hard Conversations Unpacked

The Whos, the Whens and the What-Ifs

Learn to speak up for what really matters

Tough talks are never easy, but in her best-selling book, Having Hard Conversations, Jennifer Abrams showed educators how to speak  intentionally with colleagues about work-related issues through a planned, interactive, and personal approach. In this sequel, she moves readers deeper into the nuances of how to prepare for those conversations while building expectations for positive and meaningful outcomes.

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Putting clarity before accountability, or by being clear about what should be understood before going in, can and will increase the favorable results of those tough talks. With an emphasis on what needs to happen before, during, and after hard conversations, this resource explores

  • What humane, growth-producing, and “other-centered” conversations sound like
  • How race, culture, gender, and generational filters influence perceptions and how to account for them
  • How to spot and work with organizational dynamics that could influence discussions
  • How to conduct hard conversations with supervisors

Plan for positive outcomes from hard conversations. Let this resource empower you to expect and professionally navigate environmental influences, unexpected pushback, and uncomfortable silences toward real understanding and progress.


Review Excerpt: “In her book Hard Conversations Unpacked: The Whos, the Whens, and the What Ifs, Jennifer Abrams provides anyone who has to have a hard conversation with some practical guidelines so they can be prepared to have a meaningful discussion that will lead to change.” (Read the full review here.)

Mike Janatovich – Principal
Leighton Elementary School, Aurora, Ohio

“Abrams, who cites a broad and current body of literature, provides a valuable rationale for why certain ways of talking are more effective than others.”

Robert J. Garmston – Professor Emeritus & Co-Developer of Cognitive Coaching & Adaptive Schools
California State University, Sacramento

“In order to grow as learners, educators and leaders, we need to be provided with feedback that will enhance our growth. That feedback doesn’t come easily. We shy away from providing honest feedback because we’re afraid it will be “taken the wrong way.” That is why I love Having Hard Conversations 2.0. Jennifer Abrams brings us through the process beautifully with a great deal of honesty, and we can learn a great deal from her insight. This is an important read for anyone in education.”

Peter De Witt – Former School Principal
Finding Common Ground Blog, Corwin


Having Hard Conversations

For many educators, confronting a colleague about a work-related issue can be a daunting matter. This insightful book helps educators speak with clarity and courage to directly address difficult situations within their schools.

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Having Hard Conversations provides an interactive, personal approach to mastering the art of challenging conversations. The author’s step-by-step strategy addresses a wide range of situations, including communication with supervisees, peers, and supervisors. Emphasizing that initiative and preparation are the keys to a successful conversation, this resource includes:

  • Thought-provoking questions and first-person accounts that help educators become more self-aware, effective communicators
  • Advice on overcoming personal hesitation about expressing concerns
  • Guidance on identifying goals for the conversation and choosing the best “what-where-and-when” for a productive discussion
  • Sample scripts and practical tools to help educators prepare for the conversation

By addressing important issues directly and professionally, educators can find self-empowerment and promote an open, healthy school environment.


“A thoughtful and practical map for authentically engaging in and learning from having hard conversations. Abrams gently teaches us why having these conversations matter and how they can help us grow. Her work shines light on the landscape of personal and professional learning from engagement in hard conversations.”

Eleanor Drago-Severson, Associate Professor of Educational Leadership, Teachers College, Columbia University

“This book has already changed my life. Just by reading it, my courage to have hard conversations has soared.”

Beth Madison, Principal, George Middle School, Portland, OR


The Multigenerational Workplace

Communicate, Collaborate, and Create Community

In this book, based on Abrams’ popular workshop, the authors demonstrate how educators can look past their own generational filters to reap the benefits of seeing through a new lens. Focusing on the major contexts in which generational differences play out—including recruitment, coaching, professional learning, and succession planning.

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This book offers:

  • Tools, checklists, and recommendations for collaborating, evaluating, and engaging in professional learning that meets multigenerational needs
  • Professional development activities that cultivate an understanding of generational differences and strengthen workplace culture
  • Real-life stories and case studies that bring the topic to life

With this honest, practical, and often amusing look at generations at work, you’ll learn to improve communication, retain staff, and look toward succession—a multigenerational plan for school success.


“Few people today are taking on this topic, particularly in the U.S. One of the greatest leadership challenges of this age is how to work across generations. Newer generations are not flawed versions of previous generations—each has its own compelling perspective to contribute. This is the best book to add to an issue that affects all educators and will open up many people’s thinking about leadership.”

Andy Hargreaves, Thomas More Brennan Chair, Lynch School of Education, Boston College, MA

“Readers of The Multigenerational Workplace will be inspired to reflect and respond to the complexities of their workplace and motivate diverse generations for today and into the future. In addition, collaborative teams will find this book useful in enhancing their ability to communicate across generations.”

Clara Howitt, Superintendent of Education/Trustee, Learning Forward

Review Excerpt: “Authors Abrams and von Frank argue that we can all work in the same building, side by side, peacefully and collaboratively, with each group learning from the others with the best interests of the students in mind.” (Read the full review here.)

Linda Biondi, Retired Teacher, Teacher Consultant with the National Writing Project, and Participant on the NJ Department of Education Teacher Advisory Panel


Learning and Leading with Habits of Mind

Arthur L. Costa, Bena Kallick, Editors

Jennifer was a contributing author for this book. Bringing together all four books in the ASCD ground-breaking Habits of Mind series, this volume presents a compelling case for why it’s more relevant than ever to align the missions of schools and classrooms to teaching students how to think and behave intelligently when they encounter problems and challenges in learning and in life.

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Drawing on their research and experience in applying the habits of mind in all kinds of schools, the authors guide you through every step of making intelligent behavior a practical outcome in any school:

  • Explore 16 habits of mind and the significance of developing these habits as part of everyday success and lifelong learning
  • Discover classroom-tested strategies, units, lessons, and tasks that help students learn good habits of mind and apply them in learning academic content
  • Help your school cultivate a more thoughtful culture that encourages students to reflect on their thinking and assess how well they’re using the habits of mind
  • Make the 16 habits of mind part of the everyday life in your school or district through your curriculum development, school leadership, and staff development


Mentors in the Making

Betty Achinstein and Steven Z. Athanases, Editors

Jennifer was a contributing author for this book. In response to a growing interest in mentoring and new teacher induction, the authors offer a unique view of developing quality mentors. Drawing on empirical research, practitioner action inquiry, and field-tested practices from induction programs, they explore effective mentoring in diverse educational contexts. With richly contextualized and thoughtfully analyzed excerpts from actual mentoring conversations and powerful examples of practice, the volume offers educators, researchers, and policymakers a reform-minded vision of the future of mentoring.

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Challenging conventional wisdom—that it is sufficient to identify successful teachers and send them out to mentor others—this essential resource:

  • Argues that mentors are not born, but developed through conscious, deliberate, ongoing learning.
  • Provides a needed link between research and practice in the field of new teacher mentoring, to define a knowledge base for effective mentoring.
  • Documents induction and mentoring practices that focus new teachers on individual learners, equity-oriented curriculum and pedagogy, and the educator’s role in reforming school culture.
  • Highlights problems and complexities of enacting mentor knowledge and learning in diverse contexts.